candidate FAQs

who is creativepool for?

what is creativepools aim?

why should I register?

how much does creativepool cost?

never search for a job again!

candidate help

I've forgotten my password how do I log in?

I have been emailed a new password. Can I change it?

I don't want to log in everytime. Where can I set the site to remember me?

who sees my creativepool profile?

I'm having issues applying for jobs. What do I need to do?

how do I apply for jobs from the emails you send me?

what gets sent along to an employer once I apply to a job?

I'm a recent graduate do you have jobs for me?

Is it possible to have more than 3 images in your portfolio?

how do I get stars on my profile and what do they mean?

how do I get a reference/feedback attached to my profile?

I need to edit my details or update my profile, where do I do this?

I can't upload my CV?

I can't upload my portfolio?

the emails I receive do not seem to be relevant for the job I am looking for - how do I change this?

how do I stop receiving job auto-alerts?

I'd like to make myself unavailable.

I'd like to remove my details from creativepool.

 

who is creativepool for?

creativepool is for people who work in the UKs creative industries including the advertising, design and creative sectors.
From flash animators to mac monkeys, illustrators to account executives, if you work in a creative environment then you have been catered for in creativepool.

 

what is creativepools aim?

To be the UKs premier creative resource directory.
We aim to provide places for experienced creatives from all disciplines to find work
By providing a platform where employees and employers have direct access to each other and a one-stop shop for employment agencies to find suitable candidates.

 

why should I register?

By joining creativepool you open up a whole new world of possibilities for your work and your CV to be found. Not only can you apply for jobs online but your CV can also be made searchable for all our recruiters. creativepool is the UKs largest creative database with over 33468 registered users with their CVs and portfolios online.

 

how much does creativepool cost?

Quite simply we are completely FREE for candidates to upload their CV and up to 3 images in their portfolio (if applicable).

 

never search for a job again!

creativepool is the most comprehensive and advanced creative job site we know of. Once you have placed your profile online then we do all the work. We attract employers to find you. We send you email alerts for any job that matches your criteria! To read more about it take a look at our never search for a job again guide!

 

I've forgotten my password how do I log in?

Click through to our password recovery page and we will take you through to the steps to be sent a new password. This asks you to enter your email address and will send your username and password to your email inbox.
If it doesn't appear and you use a free mail service (yahoo, hotmail etc) then check in the Bulk Mailbox sometimes automated emails can be viewed as spam from enthusiastic mail programmes.

 

I have been emailed a new password. Can I change it?

All the details held by creativepool can be changed by logging in to your account and clicking on the edit my details menu item.

 

I don't want to log in everytime. Where can I set the site to remember me?

Log into your account and click on the edit my details menu item. On the last tab in this section you can change a number of preferences for your account including being able to have the site remember your username and password. Clicking this on will mean you will never need to log on to the site again so be careful that you don't do this on a public computer!

 

who sees my creativepool profile?

creativepool holds your CV in our databases. Only employers who have registered their details and paid creativepool a fee to use the employee search facility can browse through our users CVs.
creativepool also makes available a generic version of your CV available to be searched by internet search engines such as google. This version of the CVs can be viewed by clicking on the number next to the employees on the homepage.

This "public" version does not show the following information:
Your full name (only the first name is shown)
Any of your contact details
Your CV

What it does show is:
Your Introduction
Your quick profile
Your references
A link to your portfolio if you have one

 

I'm having issues applying for jobs. What do I need to do?

To apply for jobs on creativepool you need to have done the following..

1. Filled out your Account Details
2. Finished completely your Quick CV
3. Uploaded a CV

All of these details can be changed at any time on creativepool. Log into your account and click on "edit my details" in the left hand menu > Click on edit under your profile on this page > Click through the tabs along the top of these sections to update each section.

 

how do I apply for jobs from the emails you send me?

In every email we send out there is a link contained in the email to the job in question. Click on this link it should take you to the job you have been sent so you can apply to it online.
If you are having problems with it then copy and paste the full address line in your browser.
If you are still having problems don't panic you can log on to the site and browse through the jobs on the jobs board or click on the "search for a job tab".

 

what gets sent along to an employer once I apply to a job?

Everyone on creativepool who wants to apply for a job needs to have at least filled out the quick profile and uploaded their CV. Once you have found a job you like and have clicked apply a copy of your CV along with the quick profile information and a link to your portfolio (if you have uploaded one) will get sent directly to the recruiter who has posted the job.

 

I'm a recent graduate do you have jobs for me?

creativepool is a great place for you to start your creative career. We quite often have junior positions advertised on the site and employers can put up work experience jobs for free. However most of these junior roles are hand picked by employers searching through our profiles so make sure that the work you have uploaded is of a very high enough standard. If you are looking for a design job then take a look at our finding a design job section.
Note!
We do monitor profiles quite closely. Please do not under any circumstances apply for jobs that are outside of you experience. Read a job carefully and do not waste employers time. Unless you are of a high enough standard your profile may be removed.

 

Is it possible to have more than 3 images in your portfolio?

creativepool is one of the few directories that does not charge its users to upload their CV or portfolio. However if you want to have more images you can subscribe to our expanded portfolio of up to 10 images for only £12 a year! To do this just drop us an email to portfolios@creativepool.co.uk

 

how do I get stars on my profile and what do they mean?

The stars on some users profiles are from feedback requests that have been attached to their profile from previous employers. They are tied in with the feedback sections on our users profiles and is a great tool for users (especially freelancers) to market themselves on the site.

 

how do I get a feedback attached to my profile?

To get a previous employer to leave an online reference and add some stars to your profile log on to creativepool, then click on the edit my details tab. Under this then click on the references panel fill out the information required to send the request and make sure you click the "send feedback request". After you have filled this out an email will be sent to your designated referee who will then be able to register on the site and leave you some feedback.

 

I need to edit my details, where do I do this?

Log in to your account from the frontpage and click on edit my details on the left hand menu bar. From the edit my details section you have access to and can change all of the details held by creativepool except for your username. This includes being able to upload a new CV, change your portfolio images and any other detail involved with your profile.

 

I can't upload my CV?

creativepool accepts only two types of CV - pdfs and Word documents. You will need to have uploaded a CV to apply for jobs on creativepool.
Your CV needs to be under 1 meg in size.
If you are having problems uploading then often the issue can be sorted by adding ".pdf" or ".doc" after the filename. So for example if you have a Word document called "MyCV" then change the filename to "MyCV.doc" if it is a pdf then change it to "MyCV.pdf". The filename length should not be longer than 10 characters.
Once you have clicked browse and found your CV be sure to then click the upload button next. Your CV's name should then upload to our servers and the name be displayed underneath the browse text box.

 

I can't upload my portfolio?

creativepool can only accept images if they are in rgb format and under 150k. For the best results images should be 700 pixels by 400 pixels. Sometimes you can get issues with uploading your jpegs if they are not named correctly. Images should end with ".jpg" be RGB and the filename should not be longer than 10 characters.

 

the emails I receive do not seem to be relevant for the job I am looking for.
How do I change this?

creativepools job autoalerts are governed by what you have filled out in your quick profile. When a job is added to creativepool the employer can go through and click on the categories that s/he thinks is most relevant to their job vacancy. They get to see exactly the same list as you are presented with when you register.
If you have entered that you are looking for a Graphic Design job in Central London, then you should only get emailed these types of jobs.
If you are looking for a Graphic Design Job in the UK - then obviously you will get a whole lot more emails. If you just put in designer in the UK you will get hundreds of emails!

Changing your auto-alert preferences
If you would like to change your quick profile then you can change it under the edit my details section on your homepage. You will also need to update the information stored in your quick profile (quick CV) section.
Log into your account and click on the edit my details menu item then click on edit underneath your profile. In here you can change all the details held by creativepool about you. The main parts we use to determine which jobs are applicable are the Looking for a job as a and Looking for work in sections.

 

how do I stop receiving job auto-alerts?

There are two ways to stop email alerts coming through from creativepool.

  1. Under the search for a job tab we have automatically made up saved searches that link in to what you have entered in your quick profile. If you no longer want to receive these then click edit on one of the saved searches and make sure auto alert is clicked off.
  2. Make yourself unavailable. Go to your homepage and click on your availability. Set this to unavailable, or unavailable till - this will stop all auto alert emails and mark your CV as unavailable. You account is left open and you can come back at any time.

 

I'd like to make myself unavailable

Log into your account - you should be on your homepage. On this you should be able to see your availability status - click on availability. Set this to unavailable or unavailable till (the unavailable till prompts you for a date) - this will stop all auto alert emails and mark your CV as unavailable. You account is left open and you can come back at any time.

 

I'd like to remove my details from creativepool

To have all of your details removed from creativepool. Send an email to this address: enquiries@creativepool.co.uk with please remove me in the subject line. We will then remove all your details from the creativepool database. You can return whenever you want but will have to register again.